All domestic orders are shipped from our US logistics warehouse in Traverse City with partnered courier companies such as USPS, FedEx, . We also provide worldwide shipping to customers all over the world using partnered courier companies such as DHL express, Swiss Post & Le Poste.
How much will shipping cost?
All US Orders
Standard Shipping (4-8 Business Days) - $4.99
Countries: Australia, Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom
Countries: Rest of World
Free International Standard Shipping (7-10 Business days) - Orders over $99USD
How long will shipping take?
We work hard to dispatch all orders on the same business day from the order being placed. In peak periods orders may take up to 2 business days to dispatch.
As for shipping times please see above.
How can I track my order?
If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. Alternatively, if you use facebook messenger, please check the messages we send you as we will provide you tracking updates along the way!
Things to note
A complete and accurate delivery address is essential. We are unable to revise the shipping address once your order has been prepared for shipment. If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact the customer immediately for a correction. The package will then be re-shipped for an additional shipping fee.
If an order is subject to review due to a suspicion of fraud, delivery may be delayed and/or canceled.
Will I need to pay VAT?
As we dispatch all orders from within the US and we ship world-wide to our customers, some countries may charge additional taxes or duties (i.e. VAT) on imports received from the US.
You are responsible for any such extra taxes or fees your government applies to get the package delivered. We will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.
If a package remains unclaimed, it will be returned to the us. We are not able to refund the shipping charge in this case. The time a country holds a package in customs varies, and we do not have means of contacting these offices.